Buyers Be aware of Samsung Smart watches

I received my brand new Galaxy Watch Ultra on July 20th and I posted on here a few days back about how the action button fell off. I went back and forth with Samsung trying to get them to replace it, but they refused and told me to send it in for repair because it was under warranty. I sent it in and now they are telling me that it is out of warranty and I have to pay to get it fixed. I am still going back and forth with Samsung repair and customer service, and I’m getting nowhere.

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Samsung CS is getting out of hand, this needs to be addressed somehow. Hope you get it taken care of OP.

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Tweet at Samsung Twitter handle in your region and explain your frustration and how it’s unacceptable that a new product like this has poor QC and breaks. Then worst of all their support is blaming you for breaking it, a device less than a couple months old… then see how fast they change their minds.

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It’s what all companies do. Make customer support a nightmare to navigate and make it really inefficient so people are turned off from it and the company saves money + time.

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Not true at all. Samsung is so much crappier than any other major tech company. Apple has replaced out of warranty MacBooks for me twice, at zero cost, with no hassle, and no wait, even got the newer model the first time.

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Are you UK based? If so, try using this form to make a complaint. It’s the most senior complaint level for the UK. It’s not great, but it might help:

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It really isn’t. They’re great from my experience. They’re getting him the denial bc it looks like anything physical could’ve happened that could’ve caused it to be defective. Companies can’t always take a customer’s word for it. This practice is with any business

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Brother, I have had them straight up MAKE UP LIES multiple times in the recent weeks. I didn’t receive the free case with my earbuds or the free band with my watch and I was promised a code for both in my email. I got an email about the case, and they said the best they could do was $20. The case was $30 and that’s what others were promised. To my knowledge most people have never gotten either. For my watch I haven’t heard another word, and each rep tells you something different (obviously made up info, they have no clue).

When I got the TBD email about the earbuds I messaged to see if they had any time frame for when they thought they would be ready to go… the rep told me I could pick mine up the next day. I asked about the TBD email… he said, “Ignore that. They will be ready to pick-up tomorrow. I promise. You just have to trust me.”

This is a common experience with myself and others. A broken clock is right twice a day, as they say, so I’m glad you got good service, but overall it’s trash as far as CS goes.

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And then they compare themselves with apple lol . If you are copying apple , copy Apple’s quality and also customer support

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Apple’s quality. LOL. Go watch some Louis Rossman Mac repairs on YouTube and see for yourself Apple’s ”quality”

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How is Galaxy Watch Ultra that just released month ago, are out of warranty??? This is ridiculous. I accidentally bump my Ultra sometimes, and it never fall out or anything. Because of it, I started using the Spigen armor case a couple of weeks ago.